A single professional or an entire team can execute multiple roles. If we can take an example of configuration manager and change manager, then often we see that a single individual is handling both the responsibilities like a pro. But, we must note that each role has particular set of responsibilities that should never over shadow other.
Otherwise, it may generate uncertainty. Properly structured organizational strategies of the IT service providing agency can define each role perfectly.
Taking dig into the various roles and responsibilities of the various management levels of the IT service providing agency
IT service providers, IT company, software development, website design, web development
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