Home Services Other Services Ad ID: 1312521 Posted 27 month ago  in maharastra Classifieds 416 people saw this post
Why Post-purchase Customer Experience is crucial for your E-commerce business

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Other Services
maharastra
Malad West, Mumbai, Maharashtra
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We live in a hyper-digital world. There is an increased orientation towards studying consumer behavior. It is to learn better about what goes into their purchase cycle.

Across brands, one of the topmost wish list items is to engage with the customer post-purchase. One common misapprehension among them is that customers will buy again without putting in any extra effort.

Let us break down how to deliver a satisfying post-shipping experience. It is a concept that will benefit both customers and retailers.

Let us take a look at customer retention stats. The cost of acquiring new customers can be 5X more than retaining existing customers. The probability of an existing customer buying is always 60-70 percent. But that of a new customer is 10-20 percent. It is because we live in an experience economy.

For Indian consumers, experience is everything. It drives their perception of a brand. Experience makes it critical for brands to create an end-to-end customer experience built around trust, delight, and positive brand perception.

Online shopping is at an all-time high. The emergence of new businesses online impacts both lead conversions and customer retention. Businesses overstep customer expectations to make their brand stand out amongst the competitors.

Most customers will stop purchasing from a brand after a bad delivery experience. Add this with another data insight. It suggests that online reviews affect 93% of customer decisions.

In simple words, a business does not get unsatisfied customers. It ends up choking its sales funnel with customers turning away from the cart.

Hence, create a holistic supply chain by staying on top of queries. Increase real-time visibility for both customers and your support team. It is crucial for any business.

Delivering a satisfying post-shipping experience has benefits for both customers and retailers. Summarizing few tips that the businesses should follow:

• Keep customers aware of their shipment status via notifications and branded tracking pages.

• Provide a brand-immersive tracking experience. It leads to an amplified Customer Lifetime Value and ROI.

• Meaningful engagement with real-time updates helps in building trust and developing customer loyalty.

• Tap the monetization opportunities on tracking moments. Do it with marketing assets like personalized product recommendations and offers.


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1

(Fixed Price)

Seller Details

 vishal totla

 maharastra

 09136996666

Reply to vishal totla


  • Meet in a public place during the daytime when other people will be around.
  • Check the item before you buy
  • Pay only after collecting the item
  • Get a verifiable telephone number for the seller.
  • Never send advance payment under any circumstances.
  • Ask for clear information on condition of the good, price, payment and delivery method.
  • Always use the "Reply to Seller" to get in touch with the seller. This will help us notify you immediately if we are made aware of any fraudulent activities by the seller.

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